Delivery & Returns
Our delivery charges are as follows:
- UK 2nd Class delivery - FREE
- UK 1st Class delivery - £1
- UK Special Delivery (by 1pm) - £6.95
- EU delivery - £3.95
- Rest of the world - £4.95
All orders for in-stock items, placed before 12pm on a working day will be dispatched on the same day, otherwise it will be dispatched the next working day. Saturday, Sunday and bank holidays are non-working days and all orders placed on these days will be processed on the first working day there after.
How long your order will take to reach you will depend on your location. The following information is provided for guidance only.
- UK Mainland up to 3 working days (2nd class), 1-2 days (first class), next day (special delivery).
- EU - 5-10 working days
- Rest of the world - 10-15 working days
There may be occasions when delivery times are affected by circumstances beyond our control, such as severe weather conditions or industrial action by postal and/or transport services. If we become aware of any of these events then we will inform you of possible delays.
All orders are sent by standard second class post unless otherwise selected in the check out process.
Orders for multiple sets of crayons will be packaged separately, for their protection, but they will sent as one parcel.
Shipping fees also include handling and packing fees as well as postage costs.
We hope that you will be very happy with your purchase. Should you wish to return any part of your order, you must fill out the returns request form as soon as possible after recieving your order. You must retain all packaging, dispatch notes, labeling and other documents.
We try to process all returns as soon as we can - in busier periods this could mean up to 7 days. If you ever have any queries about your return then please email firstname.lastname@example.org with your name and order number and we will update you as soon as possible.